Refund Policy
Last updated: Dec 26, 2025
At Rug Cartel, we take pride in the quality and craftsmanship of our products. Please review our refund policy carefully before making a purchase.
All Sales Policy
Due to the nature of our products, all sales are final unless otherwise stated.
We do not accept returns or exchanges for:
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Change of mind
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Incorrect size or style selection
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Normal wear and tear
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Minor color or texture variations
Each rug is photographed and described as accurately as possible. Slight variations may occur due to lighting, manufacturing, or screen displays.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
To be eligible for a replacement or refund, you must provide:
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Clear photos of the damage
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Photos of the packaging
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Your order number
Approved claims will result in either:
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A replacement (if available), or
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A refund to the original payment method
Lost or Stolen Packages
We are not responsible for lost or stolen packages once tracking confirms delivery. If you believe your package was lost in transit, please contact the carrier directly.
Order Issues & Cancellations
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Orders cannot be canceled or modified once they have been processed or shipped.
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Please ensure all shipping information is correct before placing your order.
Chargebacks & Disputes
Initiating a chargeback without first contacting us may result in:
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Order cancellation
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Account restrictions
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Evidence submission to the payment processor
We are always happy to resolve legitimate issues directly.
Refund Processing Time
If a refund is approved:
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Refunds will be issued to the original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer
Shipping costs are non-refundable.
Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
Email: info@rugcartel.com
Business Name: Rug Cartel